Desktop IT Support

Desktop IT Support

The Information Desktop Support will be responsible for supporting the day-to-day operation of multiple information systems and hardware devices for our business. This position will require limited on-call availability. Responsibilities include maintaining computer-related equipment; providing desktop support to staff across the organization and providing on-site troubleshooting when required.

This is a hands-on position with the following responsibilities:

• Install and maintain computer-related equipment.
• Provide computer support for all office locations via telephone, email, remote administration, and face-to-face contact.
• Support company data backup policies.
• Work with vendor service providers to support company IT operations.
• Review help desk tickets for content, proper routing, first-call resolution, problem detection, and timely closure.
• Support staff training on information systems, computer software, and security.
• Report and communicate recommendations, trends, updates, and urgent issues to management.
• Follow all information systems related to operational processes and procedures.
• Adhere to cybersecurity policies and procedures.
• Adhere to ISO/NIST policies and procedures.
• Provide after-hours support as needed.
• Limited travel may be required to each of the Company's facilities to support operations.

Qualifications:

The ideal candidate will have a demonstrated track record of success in progressive information technology roles, including knowledge of:

• Desktop support and systems administration in a Windows environment
• Analyzing information and problem-solving skills
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.

Educational & Experience Requirements:

• Associate degree in Computer Science, Information Systems, or a relevant field; bachelor's degree preferred.
• In lieu of degree, 3-5 years of experience providing IT Helpdesk support or 1-3 years hands-on support experience at a technician level.
• Minimum of two (2) years' recent experience in an Information Technology role.