Patient Account Manager - Remote Eligible

Patient Account Manager

Enjoy a fully remote work environment while leading a close-knit team and driving revenue cycle performance across multiple hospitals!

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The Alvin J. Siteman Cancer Center at Barnes-Jewish Hospital and Washington University School of Medicine is an international leader in cancer treatment, research, prevention, education and community outreach. It is the only cancer center in Missouri and within a 240-mile radius of St. Louis to hold the prestigious Comprehensive Cancer Center designation from the National Cancer Institute and membership in the National Comprehensive Cancer Network. Parent institutions Barnes-Jewish Hospital and Washington University School of Medicine also are nationally recognized, with U.S. News & World Report consistently ranking the hospital and medical school among the nation's elite. The Outpatient Stem Cell Transplantation, Leukemia and Lymphoma team serves patients and families with hematologic malignancies. The clinical support crosses the patient care experience and facilitates continuity between the inpatient and outpatient environments. The program offers medical services and technologies that are state-of-the-art, while never losing sight of the importance of delivering one-on-one care.

Preferred Qualifications

Role Purpose

The Patient Account Manager is responsible for managing the accounts receivable for multiple hospitals. The Manager interacts with CFOs Administrators and Department Managers at multiple hospitals. The responsibilities are broad extending across the enterprise.

Responsibilities

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Develops and administers standardized revenue cycle process across hospital and physician entities, interprets government regulations and applies results.
• Subject matter expert in the assigned revenue cycle area. Evaluates effectiveness of processes and makes process improvements. Ensures that the SBO is effectively staffed and processing work to the highest quality standards and ethics while maximizing revenue.
• Ensure successful outcomes by training, leading, inspiring, coaching, mentoring and motivating all staff. Ensures effective quality and productivity programs are in place, is responsible for ongoing budgeting process, ensuring goals and initiatives are being met and on time.
• Schedules and leads meetings with peers, staff, payors, and vendors. Ensures vendors are being managed, goals are set and being met. Establishes policies and procedures, including process documents. Develops programs, establishes and maintains efficient operations.
• Analyzes and monitors data to drive continuous improvements in the revenue cycle. Assists in establishing and monitoring quality assurance programs, this position fosters the integration of the organizations vision and values and accomplishes the mission and strategic plan through an accountable work team.

Minimum Requirements

• Education: High School Diploma or GED
• Experience: 5-10 years
• Supervisor Experience: 2-5 years

Preferred Requirements

• Education: Bachelor's Degree - Accounting/Business/related
• Supervisor Experience: 5-10 years

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer