Customer Service Representative (office Practicum EMR) | Permanent WFH - Remote Eligible

Customer Service Representative (CSR)

We are looking for an experienced Customer Service Representative (CSR) with a strong background in healthcare support and hands-on experience using Office Practicum (OP) EMR. The ideal candidate has worked in patient-facing or healthcare account roles and understands the importance of providing efficient, empathetic, and accurate assistance to both patients and providers.

Key Responsibilities:

• Handle inbound and outbound calls related to patient inquiries, scheduling, and account management.
• Accurately update and manage patient records within Office Practicum (OP) EMR.
• Assist with appointment scheduling, insurance verification, and general administrative support.
• Resolve patient concerns or escalate issues to the appropriate department as needed.
• Maintain confidentiality and compliance with HIPAA and organizational policies.
• Deliver professional and compassionate customer service at all times.