Customer Success Manager

Customer Success Manager (CSM)

Cybersixgill a Bitsight company, is looking for a talented Customer Success Manager (CSM) to join our team. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services, ensuring satisfaction, guaranteeing retention, and facilitating expansion.

Responsibilities:

1. Training and Onboarding of new customers.
2. Assure complete adoption and integration of products within the customer's environment.
3. Ensure customer retention and identify expansion opportunities.
4. Actively mitigate churn risks, and work to manage and eliminate such risks.
5. Serve as the voice of the customer to initiate and lead new processes within the company while collaborating with other internal stakeholders (R&D, Product, Sales, and Intelligence).
6. Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.

Requirements:

• Prior experience in customer-facing processes in SaaS & B2B environments
• Excellent written and oral communication skills in English and Hebrew
• Hands-on technical background, particularly with SaaS products and services
• Strong team player with self-starter capabilities and a proactive approach

Advantages:

• Previous experience in the Cyber Security industry, including other customer-facing roles such as Intelligence Analysts, SDRs, Pre-sales, Customer Support
• Previous experience in a Cyber Threat Intelligence company-a Strong Advantage
• Spanish communication (written / oral) skills or proficiency in other languages

Diversity:

Bitsight is proud to be an equal opportunity employer...

Culture:

We put our people first. Bitsight offers best in class benefits...

Open-minded:

If you got to this point, we hope you're feeling excited about the job description you just read...

Additional Information for United States of America Applicants:

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws...

Qualified applicants with criminal histories will be considered for employment consistent with applicable law...

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.