Mexico LTL Customer Service Assistant

Logistica Bison Mexico Ltl Customer Service Assistant

This is a Monday to Friday shift, standard working hours

Logistica Bison Mexico is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on innovation and quality, we offer professional development opportunities and an inclusive work environment. Our company is proud to offer a work environment that fosters growth and excellence in each of our employees.

As the LTL Customer Service Assistant you will be a key player in our highly effective Operations team. The LTL Customer Service assistant is responsible for working with our group of CSRs in managing the daily activity of our LTL clients. You will be actively involved in communication, order set up and appointment booking of our LTL order.

Specific Responsibilities includes:

• Booking Appointments with Shippers and consignees
• Managing communication with Shippers and consignees and developing relationships
• Working alongside with and collaborating with the Operations Team to ensure customer experience, expectations, and effective cost management when managing the Appointment scheduling
• Updating of company profile based on customer requirements

Our Ideal Candidate will possess:

• 1-2 years experience in administration and/or customer service
• University education with degree
• Advanced command of the English language with strong written and oral communication skills
• Customer service experience
• Experience working in a fast-paced environment
• Knowledge of Canadian geography considered to be an asset
• Advanced multitasking ability
• Problem solving ability

Benefits include:

• Monthly food vouchers
• Savings fund
• Christmas Bonus
• Vacation day and bonus
• Private Health Insurance
• Life Insurance

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.