LTL Customer Service Assistant

Ltl Customer Service Assistant

As the LTL Customer Service Assistant, you will be a key player in our highly effective Operations team. The LTL Customer Service assistant is responsible for working with our group of CSRs in managing the daily activity of our LTL clients. You will be actively involved in communication, order set up and appointment booking of our LTL order.

Specific responsibilities include:

• Booking appointments with shippers and consignees.
• Managing communication with shippers and consignees and developing relationships.
• Working alongside with and collaborating with the Operations Team to ensure customer experience, expectations, and effective cost management when managing the appointment scheduling.
• Updating of company profile based on customer requirements.

Our ideal candidate will possess:

• Knowledge of the transportation industry and North American geography are considered assets.
• Sound analytical and critical thinking skills.
• Proven communication and time-management skills.
• Proven ability to provide exceptional customer service to internal and external customers.
• Ability to communicate both in-person and over the phone.
• Excellent oral, written and interpersonal communication skills.
• High attention to detail and accuracy integrity with data collection and order entry.
• Ability to thrive in a fast-paced, deadline-oriented environment.
• Strong ability to adapt to varying situations.
• Strong organizational skills with the ability to multitask, manage multiple accounts, competing priorities and meet timelines.

This job is classified under NOC Code: 64409.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career.
• Dispersed work environments that promote a healthy work-life balance.
• Meaningful and impactful work and projects with an essential service provider.
• Join our engaging Wellness Program & extracurricular sports teams.

About Bison:

• Celebrating over 50 years in business.
• Active in giving back through Corporate Social Responsibility and Charitable Giving.
• Committed to environmental sustainability.

Bison Transport is committed to Diversity and Inclusion in the Workplace.