Technical Service Process Coordinator (m/w/d)

Technical Service Process Coordinator (M/W/D)

BIOTRONIK is one of the world's leading manufacturers of cardiac and endovascular implants and catheters for heart rhythm management, electrophysiology, and vascular intervention. As a globally active company with headquarters in Berlin, we develop, produce, and distribute high-quality medical products at the forefront of research and technology. Our success is based on the competence and result-oriented cooperation of our employees.

The Patient Safety Department in the Quality Area will in the future also take care of supporting the global sales organizations with technical questions. The new team for "Technical Service, External Devices" will thus make an important contribution to improved sales support in troubleshooting.

Your Tasks

• Capture, forward, and follow up on support requests, also in a foreign language (primarily English)
• Plan and monitor request processing via a ticket system
• Maintain a knowledge database for quick answers to recurring questions
• Answer technical questions in an understandable way for non-technicians
• Monitor KPIs and create and update training materials to comply with standards

Your Profile

• A completed at least three-year specialized vocational training in medical technology, computer science, or comparable technical fields
• Professional experience in the field of medical technology
• Familiarity with the use of ticket systems in compliance with service level agreements
• Secure communication with different stakeholders, combined with a pronounced customer orientation, characterize you
• You are proficient in communication in German (C2-Level) and English (C1-Level)

What We Offer

• Attractive salary packages including contract benefits, such as 30 days of vacation and 35 hours/week
• Solid onboarding including buddy program
• Job ticket and meal allowances as well as vegan food options in several canteens
• Company pension scheme
• Mobile working and diverse health offers
• A workplace with very good transport links and good parking facilities
• Being part of a company that saves lives with its medical products

Have we piqued your interest? Then please apply online via our applicant management system! We look forward to you.

Location: Berlin | Work Schedule: Full-time (35 hrs/week) | Contract Type: Permanent

Apply now at: www.biotronik.com/karriere

Reference Number: 60244 | Contact Person: Shirley Reisner

Disabled people will be given preference if they are equally qualified. There is also the possibility of part-time employment.