Customer Service Specialist

Customer Service Specialist

We are currently looking for a skilled and motivated Customer Service Specialist to be a vital part of Biocodex Romania team. In this role, you will play a pivotal part in shaping and managing our sales and purchasing of goods processes, ensuring smooth operations and compliance with Romanian regulations.

As a key member of our local team, you will contribute to the success of our organization by leveraging your expertise in Logistic and Customer Service functions.

Responsabilities:

• Represents company to external and internal customers, answers product-related questions, traces damages, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary, may connect customers to appropriate support or field staff.
• Manages web-based ordering or registrations, discusses with management regarding customer credits, returns goods for credit, identifies quality assurance complaints.
• Provides allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• Manages inventories with short expiry date, offers solutions for damages.
• Processes in ERP/SAP the goods purchases and sales, monthly/periodical discounts, returns and inventory audits as well as all necessary reports.
• Works with the logistic partner and its infrastructure to send the sales documents for delivery.

Key Requirements:

• Bachelor's degree (preferably in Accounting, Economics or a related field);
• Good level of English (spoken and written);
• Technical skills (Excel Intermediate/advanced);
• Familiar with SAP would be an advantage;
• At least 3 years' Pharma Industry experience in Customer Service/Logistics;
• Project planning and project management skills;
• Build strong relationships with third-party customers and suppliers;
• Ability to work in a multifunctional, multicultural environment;
• Skilled in using problem-solving techniques to address operational issues.

Other Information:

• Type of contract: Full-time
• Status: Permanent
• Location: Bucharest

Perks & Benefits:

• Competitive salary package;
• Private medical subscription;
• Travel insurance;
• Meal vouchers;
• Gift vouchers.

Position open to people with disabilities and all genders.

Biocodex Romania