Customer Support Specialist

Support Specialist

Can you communicate with people so well that even an angry customer ends up giving you a good rating? And at the same time, you're not afraid to open logs or report bugs to developers?

At Billdu, we're looking for a Support Specialist who can do both. Our users are small business owners from all over the world - and you'll be their first point of contact, helping them solve problems and guiding them in the right direction.

What Will You Do?

• Help our users - respond to customer questions and issues via chat and email in English.
• Identify technical problems - check logs, spot bugs, and distinguish between what you can fix yourself and what needs to go to development.
• Collaborate with other teams - provide clear, structured input for developers or QA so they can fix issues quickly.
• Improve user experience - notice recurring problems and suggest product or process improvements.
• Build our knowledge base - update FAQs so customers can find answers instantly.
• Be the voice of the customer - share user feedback with the team and ensure real needs are heard.

What We Offer

• Join the team behind a global product and one of the most successful startup stories from Slovakia.
• A stable position with the option for partial remote work.
• Fair rewards, plus a hardware and education allowance.
• A culture where you can fully use your potential, with continuous learning and growth opportunities.
• Multisport card for sports and relaxation.
• Access to a game room, silent room, relax zone, and other perks for your comfort.
• Access to a learning platform with 500+ courses and a Blinkist Premium account.
• And plenty of team-building activities :)

What We Expect

• Fluent English (spoken and written); other languages are a plus.
• Experience in customer support (ideally in IT, SaaS, or other digital environments).
• Ability to understand basic technical concepts.
• Patience, empathy, and the ability to explain things clearly and simply.
• Drive - we're looking for a dynamic person who loves learning new things and knows how to figure things out.

If this sounds like you, send us your CV - we can't wait to meet you!