Client Service Representative

Client Service Representative

Under general supervision, provide excellent service to the organization's customers by staying on top of compliance standards and regulations and keeping carriers up to date and compliant through daily data validation, quality control, addressing and resolving inquires, and problem solving to reach the best possible outcome keeping both customer satisfaction and organization in mind.

Job Duties

• Responds in a timely manner to all communications from assigned clients.
• Maintains a positive and reliable relationship with their assigned clients.
• Addresses and resolves customers inquires, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions.
• Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms.
• Stays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible.
• Maintains confidentiality on all personally identifiable information (PII) and related matters. Follows appropriate policies and communication channels to maintain privacy.
• Communicates and shares job knowledge to others, contributes to a positive team dynamic and inter-departmental success.
• Performs other duties as assigned or requested based on skill set.
• Maintains a consistent schedule/presence both with availability for clients and in participating in team or company activities.

Experience

• High School diploma with one year of customer service experience preferred.
• Excellent customer service, communication (verbal and written), and collaboration skills, along with being friendly, personable and results oriented.
• Ability to exercise independent judgement with respect to matters of significance.
• Must be able to multi-task and be comfortable working with a variety of personalities including clients and co-workers.
• Knowledge with Microsoft Office suite including Outlook 365, Word, and Excel.
• Ability to learn, understand and utilize the company and department systems.
• Openness to various processes and procedures, changing regulations and fluctuating expectations depending on element of task required.
• Ability to sit at desk for extended periods of time, proficient typing skills, engaging with virtual screen as primary function of daily work.

Work Location

• In office. This is not a remote position.

What Drives Us to Work Every Day

• We pride ourselves on making a difference, for our employees, clients, and their businesses.
• We accept team members for who they are and what they bring to the table.
• We are proud to build all our relationships based on transparency and trust.
• We are a team of energetic and curious individuals passionate about the work we do every day!

Our Core Values – We are 1TEAM

• People 1st! We win as a team by collaborating, having each other's backs, and bringing out the best in each other. We always treat others as they would like to be treated.
• Trust: We inspire trust by delivering on our promises, owning outcomes, being transparent in our communications, and acting with integrity.
• Every Trip Matters: Because every trip that our customers take is important to them, it's important to us. Whether it is a load being hauled across the country or a service vehicle traveling on a toll road, our customers count on us to deliver the right expertise, software, and data to make every trip safe, efficient, and productive.
• Always Innovating: We solve for the customer and focus on outcomes. We are nimble in our approach. When we fail, we fail fast and learn from it. We are here to disrupt, not to fit in.
• Mindset: We are committed to a growth mindset. Our efforts and attitudes are what determine our abilities. We embrace good criticism. We seek new challenges. We never stop learning.

About Bestpass

Bestpass is a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all sizes. Bestpass saves fleets time and money by consolidating payments and providing insight into cost per vehicle. Bestpass, founded in 2001, covers 100% of major toll roads across the U.S., supports more than 30,000 customers, and processes over $1.5 billion in toll transactions annually. Bestpass offers a range of toll coverage options for owner-operators, regional fleets, and national fleets, as well as customized solutions for specific needs.

About Fleetworthy Solutions

Fleetworthy Solutions, Inc. provides DOT safety and regulatory compliance services to commercial fleets that take them Beyond Compliant. Fleetworthy combines exceptional client service, advanced technologies, and more than 40 years of transportation industry expertise to make sure that drivers and assets are truly fleetworthy. The company helps private fleets, for-hire carriers and third-party logistics companies of all sizes surpass compliance of federal, state, and local regulations and streamline processes to reduce costs and mitigate risks.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.