Associate Manager, Client Success Management

Associate Manager, Client Success Management

We are seeking a highly motivated Client Success Management (CSM) Associate Manager to join our growing Best Buy Ads agency team. In this role, you'll be a key player across client relationships and campaign execution working closely with Sales and Ad Ops to ensure we're delivering best-in-class campaign performance and an exceptional client experience positioning Best Buy Ads as a trusted partner.

This role is hybrid, which means you will work some days at our corporate office in Richfield, Minnesota, and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What you'll do

• Build strong partnerships: Develop and maintain relationships with key clients and agency stakeholders. Serve as the first point of contact for all campaign needs, ensuring clear communication, resolution of issues by acting as a trusted partner.
• Campaign management: Lead the full lifecycle of the campaign - from creative inputs, activation, optimizations and post-campaign reporting and billing.
• Collaborate cross-functionally: Partner with Sales, Media Strategy, Reporting & Insights, AdOps and other internal teams through campaign lifecycle.
• Client onboarding & training: Assist new clients through the onboarding process, ensuring a smooth transition, effective education and successful implementation of Best Buy Ads products and services.
• Identify growth opportunities: Identify potential for account expansion and work with Sales to drive client retention and incremental revenue.

Basic qualifications

• 5+ years in client success, account management, or client services, preferably in the digital media, advertising, or retail media space.
• 3+ years of proven leadership or mentorship experience.

Preferred qualifications

• Experience in Salesforce and Workfront.
• Proactive problem-solving skills and a solutions-oriented approach.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Strong understanding of digital marketing and advertising solutions.
• Excellent communication skills with the ability to engage and influence clients at various levels.

What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.