Client Technical Support Apprentice

Client Technical Support Apprentice

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Client Technical Support Apprentice do at Fiserv?

Imagine kickstarting your career with an apprenticeship that offers hands-on experience and a solid foundation within client technical support. As an apprentice, you'll dive into the tech world with 6.5 weeks of Related Technical Instruction (RTI) followed by On-the-Job Training (OJT). RTI gives you the skills and knowledge in a classroom setting, then OJT lets you apply what you've learned in real-world projects. You will support innovative financial technology solutions that help our clients serve their customers in the moments that matter. This is an entry-level opportunity to grow, learn, and make a difference at Fiserv as you build a long-term career in Client Services.

What you will do:

• Participate in a 6.5-week comprehensive Related Technical Instruction program, including both classroom instruction and on-the-job training.
• Provide proactive outreach and timely responses to client service questions and product support after the training.
• Serve as a point of contact for product and service-related issues from clients post-training.
• Learn how Fiserv products and solutions work together to support our clients' business objectives.
• Log and track all cases and tasks in our case management tools and become proficient in doing so during the apprenticeship.
• Collaborate with other support entities, such as development and product management, to resolve client issues.
• Analyze assigned cases for trends and communicate findings to appropriate teams.

What you will need to have:

• High school diploma or GED and/or equivalent military experience.
• 1+ years of experience in a client support role.
• 1+ years of experience with Microsoft Office Products in a work, military, or school environment.
• Take and pass the Apprenti(vendor) assessment with an 80% or above.
• Employment in this role is contingent upon active participation in, and continued eligibility for, the Client Technical Support apprenticeship program through successful completion of the apprenticeship.

What would be great to have:

• 1+ years of experience in Banking, Product Support, Client Service, or collaborative troubleshooting gained through academic, work, or military experience.
• 1+ years of experience interacting with technical teams or cross-functional partners to resolve issues or complete projects.
• 1+ years of experience using case management or ticketing tools such as ServiceNow or other similar systems.
• 1+ years of experience working with financial services, financial technology solutions, or related digital products.
• 1+ years of experience managing and prioritizing a workload using documented queues, case management applications, or service-level targets.
• Bachelor's degree in business, information technology, computer science, or a related field and/or equivalent military experience.

Perks at Work:

• We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.