Customer Success Manager - 12 Month FTC

Customer Success Manager (CSM)

At Benifex, we're on a mission to help organizations worldwide create better workplaces through our market-leading employee engagement platform. Our Customer Success team is at the heart of that mission—building strong relationships, solving problems, and ensuring our customers see the real business value of our solutions.

We're now looking for a Customer Success Manager (CSM) to join our international team, on a 12 month fixed term contract. This is your opportunity to work with multinational clients, collaborate cross-functionally, and grow your career in a fast-scaling company.

As a CSM, you'll be the main operational contact for your customers—helping them maximize the value of our platform while building lasting relationships.

Your responsibilities will include:

• Managing a portfolio of enterprise multinational and/or local accounts.
• Driving customer retention and satisfaction by ensuring brilliant basics.
• Leading customer meetings and solving incoming requests.
• Setting up ways of working for new global customers alongside Key Account Managers.
• Coordinating smaller technical projects, issues, and incidents.
• Collaborating cross-functionally to implement new content, resolve problems, and share customer feedback.
• Supporting and mentoring junior CSMs on shared accounts where needed.

What are we looking for?

• Minimum 2 years of experience working in a customer facing role (B2B), for example as Customer Success Manager or similar.
• Professional language skills in English, written and spoken.
• Experience working at a SaaS-company and/or Tech/HR benefits industry.

A plus:

• Experience managing global customers.
• Experience managing enterprise customers.
• A university degree in technology or another relevant field.
• German, Dutch or French optional

Practical information:

• Start: As soon as we find our match
• Extent: Full-time, 12 Month FTC
• Location: UK, Amsterdam or Munich
• Work model: Hybrid, or remote first in the UK

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process:

• Initial informal call with the Talent team
• Online tests in numeracy and logical reasoning
• Interview with the hiring manager and a member of the team
• Final interview with the Director

At Benifex, we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together. We're proud to be an inclusive employer, celebrating the unique contributions of everyone.

If you need reasonable adjustments for interviews, please respond to the email you'll receive after applying.