Customer Success Manager

Customer Success Manager

Propel your career at Belden, where innovation creates possibilities—for our people, our customers, and the communities we serve. We connect people, information, and ideas to solve the world's most complex connectivity challenges, turning curiosity into meaningful impact. Here, you'll take on work that challenges you, supports your growth, and empowers you to shape what's next. You'll collaborate with global teams, gain diverse perspectives, and contribute to solutions that extend beyond our business—creating value in the world around us.

Together, we are shaping the future of digitization and paving the way for the next generation of innovation.

Customer Success Manager

To strengthen our channel team, we are looking for a dedicated Customer Success Manager to act as a central interface between partners and internal teams on a two-year parental leave replacement basis.

Your tasks:

• Support and develop existing customers and channel partners
• Manage and actively accompany the renewal process
• Identify upselling and cross-selling potentials
• Conduct partner trainings and support in daily operations
• Work closely with internal teams (sales, product management, support)
• Monitor relevant KPIs and support forecasts and reporting
• Handle partner inquiries and ensure high customer satisfaction

Your profile:

• Education—whether a degree or training: what matters is your several years of experience in B2B sales. Ideally, you have experience in channel sales or from an IT system house.
• Curiosity and passion—profound interest in sales, business development, and channel strategies; motivation to identify and expand sales potentials together with partners; ideally experience in B2B sales, channel sales, or account management and in working with CRM systems (e.g., Salesforce)
• Personality—service-oriented and solution-oriented personality with organizational strength and strong communication skills; enjoyment of working with partners and internal interfaces; structured and independent working style
• Language skills—proficient German and English speaking and writing skills are required

Let's create possibilities together. Join a global community shaping the future of intelligent connectivity. At Belden, you'll help push the boundaries of technology and write the next chapter of innovation, creating possibilities for your career, your future, and the world around you.

These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required of this job.