Microsoft Dynamics 365 Business Central Technical Support Consultant

Dynamics 365 Business Central Technical Support Consultant

Our Portuguese team has been building up strong technological capabilities, focused mainly on Salesforce implementations and financial services operations. Moreover, the Portuguese colleagues are part of firmwide communities such as Salesforce (Customer & Growth) and Data & Analytics & AI (Technology) as well as our Banking & Capital Markets segment community.

Primary Functions and Tasks:

Our Microsoft team is at an inflection point of growth and we are looking for a Dynamics 365 Business Central Technical Support Consultant to join us on this exciting journey. We are seeking a C/AL and AL Developer to join our support team. You will work closely with clients and our Client Solution team to resolve issues and support the ongoing stability and optimization of their NAV/Business Central systems.

• Provide technical support for Dynamics 365 Business Central and Dynamics NAV
• Investigate, troubleshoot and resolve issues raised by clients
• Support Dynamics 365 Business Central bi-annual major updates with bug fixes, data corrections, and configuration adjustments
• Collaborate with the wider team to resolve complex system errors and performance issues requiring deep technical intervention
• Monitor open support tickets communicating effectively with clients to provide ongoing updates and deliver resolutions within agreed SLA's
• Document solutions and workarounds – both generic and client specific to contribute to the support knowledge base
• Collaborate with Functional Consultants, Solution Architects, and Project Managers.
• Work closely with the Client Success Consultants to ensure clients needs are met
• Maintain best practice development standards based on clean, well-documented code and technical documentation for customizations and integrations.
• Support and participate in quality assurance during projects and support various testing activities.
• Monitor and optimize system performance through code and solution architecture.
• Stay current with Business Central platform and development releases/roadmap.

We are looking for:

We are looking for a friendly detail-oriented problem-solver with a passion for technology and business optimization. You should have excellent communication skills, an inquisitive nature, and strong technical and analytical abilities. You will be part of a collaborative team that values new ideas and works together to solve complex business problems.

• Proven experience developing in C/AL and AL for Dynamics NAV and Dynamics 365 Business Central.
• Strong understanding of Business Central architecture, including object ranges, licensing, and extension management.
• Extensive experience of working with Git source control and best practice code review and testing.
• Experience of working with various Dynamics 365 Business Central apps including Continia and Tasklet.
• Knowledge of SQL Server and database management.
• Advanced troubleshooting skills for both functional and technical issues for Dynamics 365 Business Central and Dynamics NAV.
• Ability to diagnose and resolve performance issues, data errors, and configuration problems.
• Familiarity with API web services and SQL database management in the context of Dynamics 365 Business Central and Dynamics NAV.
• Experience of using Power BI, Power Apps and Azure services with Dynamics 365 Business Central.
• Strong communication and collaboration abilities.
• Masters or Certification in relevant fields.

Join us in helping our clients enhance their business operations through innovative solutions and cutting-edge technology.