Product Customer Success (onboarding Manager)

Beamy Product Adoption Specialist

Beamy develops a web extension and allows large companies to detect and manage the use of SaaS tools in real time.

Our technology is based on three pillars:

• A browser extension deployed on more than 300,000 users that allows monitoring of SaaS usage
• A governance platform that allows collaborative definition of the company's application strategy
• A system of contextual notifications from the browser extension to guide users and communicate with employees.

At the intersection of browser technology, real-time data processing, and enterprise security, our solution helps organizations better control their SaaS ecosystem and optimize the use of software by their employees by guiding usage towards standardized applications.

Our client base is growing rapidly and many of them are completing their build phase today (plugin WBE, orga mapping, data analysis) to enter the run phase—where they fully use our platform.

We therefore need a product adoption specialist, capable of building the best use cases for our different personas and accompanying our clients (large accounts) from onboarding to advanced use of the platform.

This role is key to ensuring the success of our clients, reinforcing the perceived value of the platform, and serving as an internal reference point for best practices in product use, both for clients and Customer Success teams.

Missions

• Pilot the adoption of the platform: Identify stakeholders, design tailored use cases, and ensure their effective implementation.
• Accompany clients throughout their journey: onboarding, product demonstrations, training, and regular follow-ups.
• Ensure user satisfaction and maintain the quality of their experience on the platform.
• Measure and track adoption indicators to continuously optimize journeys and processes.
• Disseminate best practices for product use among clients and internal teams (CS, product, support).
• Implement onboarding tools and materials (user guides, documentation, tutorials).
• Collect, structure, and share customer feedback with Product teams to contribute to continuous platform improvement.

Profile Sought

• First experience (2 to 3 years) in a SaaS environment, ideally in Customer Success, Adoption, or Change Management functions.
• Strong product affinity, with an analytical and structured approach to build effective adoption strategies.
• Comfort in client relations, especially with C-level and large account stakeholders.
• Ability to thrive in a rapidly evolving environment, with autonomy, resilience, and curiosity.

You Will Thrive With Us If...

• You are in action: you are not afraid to get your hands dirty to move things forward and you fully invest in projects, with a constant focus on advancing the team and the company.
• You aim for excellence: you have high standards for yourself and the results you deliver.
• You are driven by your work: your enthusiasm and motivation are daily drivers.

Beamy's Offer

• Join a rapidly accelerating startup with rapid growth and strong potential for development.
• Upon arrival, you will follow an integration journey, combining general immersion at the company level and personalized support tailored to your role. Regular follow-up points with the HR team ensure that your missions, needs, and our expectations remain perfectly aligned.
• At least twice a year, we organize "Career Reviews," a moment entirely dedicated to your professional development and ambitions: you will discuss possible evolutions with your manager, whether they are horizontal, vertical, or within your current position.
• Remuneration: Between €50,000 and €55,000 (according to our salary scale) + stock options
• Hybrid work: 3 days a week in our Parisian offices (9th arrondissement)
• Sustainable mobility allowance

Interview Process

• Interview (30 min) with our HRBP/Talent Acquisition Manager Priscille
• Interview (30 min) with Anne, COO
• Case study to be completed at home and returned to the office with Anne and Maxime (Customer Success Director)
• WHO Interview/Culture (1h) with Priscille
• Lunch followed by an exchange around Beamy's values with Andréa (CEO)
• Reference checks

Diversity, equity, inclusion, and sense of belonging

Research shows that while men apply for jobs when they meet on average 60% of the criteria, women and other underrepresented groups tend to apply only when they meet 100% of the qualifications. **

We evaluate applications solely on the basis of qualifications and motivation, without any form of discrimination.

We believe that teams with varied backgrounds are stronger, more creative, and more innovative. You can apply to Beamy, regardless of your gender, religion, age, sexual orientation, ethnic origin, or disability.