Client Success Manager

Client Success Manager

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs

The Client Success Manager acts as the primary liaison between the developer client and the production team, ensuring smooth coordination across all project stages. They handle material collection, execution, presentations, and feedback cycles for successful delivery. The role emphasizes building and maintaining strong client relationships while generating new requests from existing clients. Strong communication, organizational, and multitasking skills are required to align outputs with client expectations. This position is key to driving client satisfaction, retention, and growth at Bayut Studios.

In this role, you will:

• Client Liaison & Relationship Management
• Serve as the main point of contact for clients, ensuring their needs, expectations, and vision are clearly understood and represented.
• Build strong, trust-based relationships with clients to foster long-term collaboration and repeat business.
• Regularly update clients on project progress, timelines, and deliverables, maintaining transparency at every stage.
• Project Coordination & Execution
• Collect, organize, and validate all client-provided materials (briefs, brand guidelines, assets, etc.) for production readiness.
• Coordinate internal production workflows from initiation to completion, ensuring deadlines are met and deliverables are of high quality.
• Lead client presentations, share drafts or previews, and manage revisions and approvals effectively.
• Monitor project milestones and address bottlenecks or risks proactively to keep projects on track.
• Feedback & Quality Assurance
• Gather, interpret, and document client feedback clearly for the production team, ensuring changes are implemented accurately.
• Review outputs before client delivery to guarantee alignment with expectations and brand standards.
• Maintain a high level of quality control across all deliverables to protect the Bayut Studios brand reputation.
• Account Growth & Business Development
• Identify opportunities for upselling or introducing new Bayut Studios services to existing clients.
• Proactively propose creative ideas and solutions that add value to client projects.
• Support client retention by consistently exceeding expectations and driving measurable results.
• Internal Collaboration & Communication
• Act as a bridge between clients and production teams, ensuring smooth communication and mutual understanding.
• Work closely with creative, technical, and operational teams to align deliverables with client goals.
• Provide internal feedback from client interactions to help improve processes, workflows, and service quality.
• Reporting & Documentation
• Report to the line manager on a weekly basis with client/project updates, highlighting progress and any obstacles requiring support.
• Prepare weekly client success reports and maintain account update sheets to track performance and satisfaction.
• Track and report on client account performance, project timelines, and satisfaction metrics.
• Maintain accurate records of client communications, briefs, and project details for future reference.
• Contribute insights to management on client trends, needs, and opportunities for improvement.
• Invoicing & Finance Coordination
• Coordinate with the internal finance team and client finance departments to ensure smooth, timely payment collection.
• Follow up on outstanding payments and resolve any financial discrepancies with professionalism.