Customer Service Representative

Job Opportunity at Baxter

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

This personnel is responsible for meeting business objectives while handling daily fulfillment operations. To support commercial needs by driving fulfillment related activities and customer service full.

Customer Service

• Support commercial team satisfaction by interacting with inhouse customers
• Propose solutions with supporting information
• Consistency in service delivery
• Comprehensive with customer service SOP

Fulfillment Activities

• 4PL/3PL new part creation
• Monthly expired/write off validation & submit
• Softcopy filing for SCM docs (PO, GR, Invoice, PL, etc)
• Submission of docs to finance
• Freight billing recon with forwarders
• Update billing tracker
• Review incoming shipment delays and escalate to planner
• Perform related SO creation, GR & Invoicing transaction in JDE
• May support additional countries outside of TH (eg: Vietnam, etc)

Distributor Coordination

• Work with Distributor for operation coordination
• Process billing and credit note to distributor
• Reconciliation & 3 way check for all PO/GR
• Inbound damage report validation & submit

Import & Export

• Inbound/Outbound coordination with Customs broker, Carrier and Freight forwarder
• Recon billing and cost with rate card
• Provide and align with transportation team for inbound and delivery plan to distributor
• Customs declaration reviewer and related.

Inventory

• GR transaction in JDE process
• Planning re-labelling product and align distributor production plan with monitoring result
• Inventory adjustment and operation activity daily
• Manage ongoing inventory available to sale inside distributor
• JDE transaction to update inventory align with distributor inventory

QA Support

• QA Hold FCA to extract traceability by lot number, quantity and import date in JDE
• QA Hold FCA to extract distribution by lot number, quantity and import date in SAP DKSH
• QA return to supplier due to QA hold
• QA Quality discard write off in JDE and DKSH to discard with COD

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.