Customer Service Representative

Customer Service Representative

Location: Spokane Valley Full-Time | Hourly ($16.66–$20.00 DOE) + Commission + Benefits Schedule: Monday – Friday, 10AM–7PM

This isn't your typical grind-it-out call center role. At NW Bath Specialists, we believe in working hard and working smart. You'll be part of a high-energy, results-driven team where your efforts are recognized and rewarded. If you're coachable, eager to succeed, and ready to give 200%, we'll train you to shine.

What You'll Do:

• Own the phones —manage inbound and outbound calls with confidence and energy.
• Create great experiences —schedule appointments, follow up with customers, and keep satisfaction high.
• Leverage smart tools —work with advanced CRM technology to stay organized and effective.
• Work comfortably —enjoy a sit/stand desk setup for flexibility.
• Show your presence —assist customers in the showroom as needed
• Jump in when needed —flexibility to help during peak seasons and big events like home shows.

What We're Looking For:

• Experience with both inbound and outbound calls —you know the pace, the flow, and how to keep energy up on a full shift.
• Strong communication and active listening skills.
• Great time management and organizational habits.
• High school diploma or GED.
• A positive, winning attitude with a passion for customer satisfaction.