Job Description

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a " T&E Service Support Analyst " at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience with Global Helpdesk team supporting day-to-day employees queries relating to Travel, staff expenses and corporate cards. You are expected to become familiar with the end-to-end staff expense workflow, & travel policy and procedures and provide assistance to employees queries received through multiple channels in a timely and professional manner as well as job-specific skillsets.

To be successful as an " T&E Service Support Analyst ", you should have experience with: Basic/ Essential Qualifications:

• The candidate should have minimum 2 years relevant experience (such as a shared services centre) dealing with internal and external clients.
• University degree or equivalent educational qualification.
• Work experiences in financial services industry or large multi-national company.
• Good understanding of the end to end workflows for staff expenses
• Ability to provide insights and innovative ideas around improving workflow and provide end-to-end solutions to business users
• Experience of dealing with demanding and urgent queries/escalations from internal and external clients
• Able to cope with clients from different background and regions globally over the phone or email
• Fast-learner of new procedures and applications
• The candidate should also possess outstanding oral and written English, comfortable with dealing with internal clients over the phone and via emails.
• Candidate should be flexible for working in different shift timings
• Answer business users queries through technology platform & ensure that the queries received hits SLA targets
• Liaise across T&E functions to resolve business queries
• Assist in user training on T&E systems, policy and procedures
• Identify root cause behind issues and implement necessary solutions
• Drive efficiencies and identify process improvements.

Desirable skillsets/ good to have:

• Inter and Intra department co-ordination to provide end-to-end resolution to queries
• Engage with senior stakeholders and T&E management team for process issues and urgent queries
• Analysis of various production MI reports and trends along with aged items review
• Active involvement in decision making for exception management of expenses and payments

Location - Pune