Customer Service Associate

Fraud Customer Care Colleague

Step into a fast-paced and ever-evolving role within the Fraud department as a Fraud Customer Care Colleague here at Barclays, where you'll be at the forefront of investigating multi-faceted customer complaints. You'll work directly with customers and external stakeholders to deliver clear, influential resolutions across multiple areas. This is more than just a complaints role — it's an opportunity to build deep knowledge, sharpen your communication skills, and make a real impact. With continuous coaching, upskilling, and development, you'll thrive in a supportive environment that values quality, attention to detail, and professional growth.

To be successful in this role, you should have:

• The ability to work at pace and under pressure, while maintaining focus and accuracy
• High-quality complaint handling experience, with significant attention to spelling, grammar, and written communication
• Clear and confident communication, with the initiative to ask questions and strong investigative skills to support effective resolution

Some other highly valued skills may include:

• Previous experience in Fraud and Complaint handling, demonstrating strong investigative and resolution skills
• Experience in coaching and development, supporting team growth and performance improvement

As part of our Customer Care team, you'll receive a salary of £32,000. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role - we're offering you a career.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

This role will be based in Northampton.