Client Service Coordinator - Full Time

Client Service Coordinator Needed

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential responsibilities include: living and exemplifying the Five Principles of Mars, Inc. within self and team; actively recruiting new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team; maximizing the number of pets seen by the hospital team; providing professional, efficient and exceptional service; educating clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services; managing the finances; conducting administrative functions; and other job duties as assigned.

Special working conditions include: working at a computer for long periods of time; being confident around pets; working more than 40 hours per week, including special hours such as weekends and evenings; and being exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards, and medication/controlled substances.

Experience, education, and/or training required: High School Diploma or equivalent preferred; one year related experience required with customer service preferred; medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

The pay range for this role is $15.00 - $17.70 Hourly. The specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Some of our "Meow-velous" benefits include:

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).