Customer Success Manager

Customer Success Manager

Balbix is the world's leading platform for cybersecurity posture automation. Using Balbix, organizations can discover, prioritize and mitigate unseen risks and vulnerabilities at high velocity. With seamless data collection and petabyte-scale analysis capabilities, Balbix is deployed and operational within hours, and helps to decrease breach risk immediately.

Balbix counts many global 1000 companies among its rapidly growing customer base. We are backed by John Chambers (the former CEO and Chairman of Cisco), top Silicon Valley VCs and global investors. We have been called magical, and have received raving reviews as well as customer testimonials, numerous industry awards, and recognition by Gartner as a Cool Vendor, and by Frost & Sullivan.

About This Role

As a Customer Success Manager, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. This is a highly consultative and visible role directly influencing adoption, expansion and advocacy metrics.

You will:

• Serve as the primary point of contact for customers throughout their entire journey: from onboarding, through adoption, support, expansion, and renewals
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors
• Proactively engage with your customers in driving business outcomes, identifying and eliminating roadblocks to a successful adoption
• Create and deliver on success plans built around the customer's desired outcomes and drive product adoption and growth
• Lead various customer engagement activities including QBRs, onboarding meetings, renewals management etc.
• Develop / refine Customer Success playbooks or maximum effectiveness and efficiency
• Lead growth by identifying upsell or cross-sell opportunities into new use cases and teams
• Measure, track and deliver on various CS metrics including adoption, expansion, advocacy, customer satisfaction, project progress, usage etc.

Requirements

- Bachelor's / Master's degree in computer science or related technical field

- 5+ years of experience of which minimum 3+ years experience working in customer-facing roles like CSM / TAM

- Knowledge of cyber security domain required

- Outstanding presentation and communication skills

- Experience directly working with senior customer stakeholders (up to CXO levels)

- Passion for problem solving and strong organizational skills

- Experience with Big4 consulting is a big plus