Customer Success Manager

Customer Success Manager

Do you enjoy working with cutting-edge technology? Would you like to help shape the future of our global energy? Join our team!

We are looking for a Customer Success Manager to join our team and ensure our customers achieve maximum value from our digital products and services. As a CSM, you will act as a trusted advisor, driving adoption, engagement, and long-term satisfaction. You'll work closely with customers to understand their goals, provide strategic guidance, and help them succeed.

In this role, you will be responsible for:

• Customer Onboarding: Guide new customers through implementation and onboarding to ensure a smooth start.
• Relationship Management: Build and maintain strong, long-term relationships with key stakeholders.
• Product Adoption: Drive product usage and adoption by educating customers on features and best practices.
• Account Growth: Identify upsell and cross-sell opportunities in collaboration with the solution architects and sales team.
• Issue Resolution: Act as the primary point of contact for customer inquiries and escalate issues when necessary.
• Customer Advocacy: Gather feedback and represent the voice of the customer internally to influence product development.
• Performance Monitoring: Track customer health metrics, usage data, and proactively address risks.
• Renewals: Ensure timely contract renewals and maintain high retention rates.

To be successful in this role:

Master's degree in Business, Marketing, or related field (or equivalent experience). 5+ years in Customer Success, or related roles. Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to influence others. Lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Effective problem identification and solution skills. Proven analytical and organizational ability. Ability to manage multiple accounts and prioritize effectively.

Preferred Skills:

Experience in SaaS or technology-driven environments. Analytical mindset with the ability to interpret data and provide actionable insights. Problem-solving and conflict resolution skills. Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g. Gainsight).

Work in a way that works for you:

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us:

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you:

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits