Technical Support Specialist Intern

Technical Support Intern

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world's most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world's most precious resource.

The Technical Support Intern is a Saas technical support position tasked with supporting our BEACON software. This is a collaborative position that will work with a variety of departments within Badger Meter to ensure customer experience is exceptional. Working closely with Tier 2 Technical Support on issues that need escalation, this role will provide daily customer support via phone and email. This role will also work on creating troubleshooting guides for technical support issues.

This will be an onsite internship at our Milwaukee facility this summer (40 hours a week).

Essential Job Duties:

• Investigate and troubleshoot general BEACON account maintenance questions.
• Document potential bugs and/or hardware issues. Escalate to tier 2 support as needed if further investigation is required.
• Process endpoint transfer requests utilizing inventory management tool to ensure endpoint stock resides in the correct customer portfolio.
• Participate in process improvement discussions and meetings as needed to help automate and improve process efficiencies.
• Participate in Customer Experience Platform (CXP) discussions by providing insight and data relating to how customers do business with Badger Meter. Activities may include testing CXP platform options/tools, researching possible add-ons to existing software, and/or gathering data for decision makers.
• Work with technical team to implement and test Salesforce Incident Management.
• Attend stand up meetings and participate in team discussions as well as provide updates on work activities.

Education and Experience:

• Currently pursuing a bachelor's degree in information technology or related field.
• Up to one year of IT or software support is preferred.

Qualifications:

• Excellent written and verbal communication skills are required.
• Basic knowledge of Salesforce, Team Viewer, JIRA, ITIL, Microstrategy and Smartsheets is preferred.
• Intermediate knowledge of Window OS is also preferred.

Competencies:

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws.