Field Support Technician - Dallas

Badger Meter - Where Every Drop Counts and So Do You

At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.

Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.

When you join us, you'll find:

• Purpose-driven work that makes a real difference in communities around the globe.
• Career growth and development opportunities designed to help you achieve your potential.
• A supportive, inclusive culture where collaboration and creativity thrive.

Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.

What You Will Contribute:

The Field Support Technician is primarily responsible for providing field support to customers by supervising installation, performing testing, and troubleshooting of Water Quality and flow measurement systems for water treatment, wastewater treatment, and other facilities and related infrastructure.

In addition, the technician may perform in-field cellular coverage related confirmation. This job will require the individual to work on a utility customer's property working with utility assets, documenting the work in work order applications and other software. This position must take pride in the work they perform, maintain a professional appearance and demeanor, be able to understand and execute written and verbal instructions, make sound decisions and escalate questions when appropriate.

This is a field based position in and around the DFW area, with regular trips to San Antonio.

Job Duties:

• Assist in installation of water quality and flow measurement equipment.
• Capture and record all required installation data through work order application and/or other software as required.
• Complete warranty work which may also include site surveys, quality control/field inspections of 3rd party installations, firmware updates, meter reading / data collection and field troubleshooting of product issues and concerns.
• Install utility sensors, hardware, and AMR/AMI endpoints.
• Represent Badger Meter and the Utility in a professional manner at all times by wearing clean uniform, conducting business in a professional manner, and using appropriate language and communicating effectively.
• Work in a safe manner, following all safety procedures, rules, and guidelines; wear/use appropriate safety gear; and operate vehicles and equipment in a legal and safe manner.
• Travel to customer sites as needed and stay on-site for extended periods of time.

Education and Experience:

• Associates Degree Electronics, IT, Network Technology or other field preferred
• 3+ years of experience in a related field desired

Qualifications:

• Basic proficiency with Microsoft Office required
• Basic skills with WOM (Word of Mouth Marketing) preferred
• Ability to work safely in reasonably inclement weather, utilize good judgement to insure safety and to avoid property damage required
• Ability to work well with little supervision required

Competencies:

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives. This position will require the employee to take commands from others on the team and not their direct supervisor.
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Working Conditions:

• Work is performed indoors/outdoors; may be exposed to heat/cold, wet/humid, and dry/arid conditions.
• Must be able to stand or walk for prolonged periods of time.
• Must be able to work 10+ hours per day as necessary. This will be less than 20% of days worked.

Competitive Total Rewards at Badger Meter:

• Competitive Pay
• Annual Bonus
• Eligible for Annual Pay Increases
• Comprehensive Health, Vision, and Dental Coverage
• 15 days Paid Time Off + 11 Paid Holidays
• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
• Educational Assistance – Tuition Reimbursement up to $5,250
• Voluntary benefits including : Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options