Customer Service Associate

Customer Service Representative

Bad Dragon is a modern production, design, and fulfillment facility in Phoenix, AZ, specializing in adult product manufacturing and retail sales. We strive to foster a fun, unique, and creative work environment and pride ourselves on the supportive atmosphere we have worked hard to promote.

We seek an experienced full-time customer service representative who will be responsible for providing exceptional service and online support to our customers, all while building a long-term, professional, and courteous rapport with them. This is a full-time, on-site position in Phoenix, AZ, with an expected hourly workload of 40 hours per week. The shift will be Monday through Friday from 7:00 am to 3:30 pm. The company's needs will determine shifts.

Job Duties:

• Prepares for customer inquiries by studying products, services, and Customer Service processes and policies.
• Answers customer emails and text-based web chats with possible phone support in the near future.
• Responds to customer inquiries within expected timeframes.
• Answers inquiries thoroughly and with significant (or precise) attention to detail.
• Provide courteous, friendly, and professional answers to customer inquiries.
• Resolves product/service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.
• Processes order changes, additional payments, refunds, and any other relevant minor bookkeeping tasks that may be required.
• Networks with members of other departments to assist in achieving an appropriate solution for our customers.
• Assists with damaged products or warranty claims.
• Assists with returned packages and abandoned packages.
• Provides basic technical support for the Bad Dragon website.