Service Desk Technician
Aya Healthcare
Information Services Support Technician
Kenosha, WI
Information Services
Days
Technical Support
Req # 45
Summary
Position Purpose:
Performs setup, configuration, installation, and support functions for PCs, printers, and telephones. Installs and troubleshoots various software applications as needed. Assists the Network Engineer in the set-up, testing, and installation of new systems/applications. Documents and resolves all assigned HelpDesk requests. Independently manages assigned large-scale projects.
Minimum Education Required:
Associate Degree: Computer Operations or equivalent work experience
Minimum Experience Required:
3 to 5 years
Licenses / Certifications Required:
N/A
Knowledge, Skills & Abilities Required:
Minimum of two (2) years of experience in computing concepts and networking. Ability to read, write, speak, and comprehend English in order to establish a working relationship with end users and interpret manuals. Demonstrated written and oral communication skills. Ability to organize, analyze, problem-solve complex technical issues, and educate. Knowledge of TCP/IP, Ethernet topology, VLANs, and VPNs. Knowledge of unattended or single-image deployment. Knowledge of Windows desktop operating system. Understands Active Directory functionality. Knowledge of large scale environments.
Principal Accountabilities and Essential Duties:
Performs setup, configuration, installation, and support functions for PCs, printers, and telephones. Provides exemplary customer service to all users. Documents and resolves all assigned HelpDesk requests in appropriate time frame. Assists the Network Engineer in the set-up, testing, and installation of new systems/applications. Independently manages assigned large-scale projects.