IS Support Technician

Job Posting

Overview: Workday technical skills like integration build report build XSLT programming preferred OR Workday security or any other ERP application technical experience strongly desired OR any larger application system support analytical & strong problem-solving skills desired.

Job Description Summary: Analyses business needs defines requirements implements systems and manages installed applications in a complex architecture. Provides technical advice and guidance to team members.

Job Description: Essential Functions:

• Carries out systems analysis and oversees the planning design and implementation for large and complex systems ensuring business areas requirements are met.
• Schedules the work of systems analysts providing technical guidance and mentoring and ensures that project deadlines are met.
• Documents system design testing and maintenance procedures for future reference.
• Assures data integrity and system survivability by developing and maintaining Disaster Recovery plans for assigned systems.
• Collaborates with other professionals to determine functional and non-functional requirements for new software or applications.
• Evaluates the effectiveness of existing systems and applications and recommends modifications to improve system performance.
• Collaborates with project managers and other team members to ensure project goals are met.
• Oversees and coordinates system testing user acceptance testing and end-user training.

Education Requirement: Bachelor's degree or equivalent experience required.

Licensure Requirement: (not specified)

Certifications: (not specified)

Skills:

• Strong problem solving ability to understand highly complex systems and articulate details both verbally and visually.
• Quantitative and qualitative requirements gathering evaluate technical detail and data validation.
• Exceptional interpersonal communication and presentation skills required to interact effectively with all levels of the organization and external contacts.
• In depth working knowledge of application functionality and integration between desktop clients and servers including applications databases storage and web services.
• Basic understanding of hardware device and/or operating system capabilities.
• Excellent understanding of ITIL processes with regard to build enhancement and maintenance of application systems.
• Advanced understanding of database systems Oracle SQL Access Database structures preferred.
• Advanced working knowledge of Microsoft desktop and server platforms OR Epic including but not limited to design installation configuration optimization and administration preferred.

Experience: 7 years of combined experience providing information technology support or equivalent education required. Project Management Skills - Excellent project management skills required with a minimum of 4 years project management experience. Experience in a healthcare environment required.

Physical Requirements:

• Occasionally: Bend/twist Squat/kneel Standing Walking
• Frequently: Lifting / Carrying: 0-10 lbs Sitting
• Continuously: Audible speech Color vision Computer skills Decision Making Hand use: grasping gripping turning Hearing acuity Interpreting Data Peripheral vision Problem solving Repetitive hand/arm use Seeing Far/near

Additional Physical Requirements performed but not listed above: Position requires the ability to interact effectively with customers and information systems personnel across the organization.