IS Support Technician

Job Posting

Overview: Valid Ohio drivers license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection insurance eligibility driving qualifications and training set forth by Nationwide Childrens Hospital and must maintain qualification of insurance guidelines.

Job Description Summary: Serves as the initial point of contact for IS-related issues by responding to requests for technical assistance by phone email electronic self-service or in person.

Job Description:

Essential Functions:

• Gathers relevant information to assist in timely resolution of incidents and requests
• Identifies situations requiring urgent attention to effectively prioritize and escalate to appropriate tier and 3 resources
• Provides accurate and timely logging and resolution of issues
• Takes ownership of customer issues follows the status of issues on behalf of the customer and communicates progress in a timely manner
• Assists the IS Service Desk with continuous process improvement

Education Requirement: Bachelors Degree or relevant experience required.

Licensure Requirement: (not specified)

Certifications: A+ or Network+ Certification preferred.

Skills: Excellent troubleshooting and customer service skills.

Experience: One year of experience providing IT customer support required.

Physical Requirements:

OCCASIONALLY: Bend/twist Climb stairs/ladder Flexing/extending of neck Hand use: grasping gripping turning Reaching above shoulder Squat/kneel

FREQUENTLY: Driving motor vehicles (work required) *additional testing may be required Interpreting Data Lifting / Carrying: 0-10 lbs Lifting / Carrying: 11-20 lbs Patient Equipment Pushing / Pulling: 0-25 lbs Pushing / Pulling: 26-40 lbs Repetitive hand/arm use Standing Walking

CONTINUOUSLY: Computer skills Decision Making Problem solving Sitting

Additional Physical Requirements performed but not listed above: (not specified)