IS Support Technician

Job Title

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient affordable and safe place to receive infusion treatments. We strive for more than personal service always delivering a warm and attentive health care experience that boosts patients state-of-mind improves their health and quality of life. At Palmetto Infusion we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience and we believe it's what sets us apart from other employers. For our employees The Palmetto Experience means we serve and support people in our purpose to restore health and hope we build a culture of belonging and collaboration we deliver on our promise to treat people with respect and empathy and we strive to embrace change and search for new opportunities.

About the Role

This position is responsible for configuring and maintaining company computers laptops printers and other equipment. Primary contact for level two elevated help desk tickets for end user support. Help maintain the company computer and printer fleet inventory. Perform scheduled routine maintenance on IT equipment. Schedule: Monday-Friday 8:00AM-5:00PM.

Minimum Qualifications

Experience/Education: 2 years of relevant experience in IT related field. ITF+ A+ or similar entry level certification or an associate degree in lieu of these certifications. High school diploma or equivalent. Proficient at partner programs (i.e.: MS Outlook Word Excel). Ability to cope with ambiguous changing environment while under pressure in a calm manner. Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

Essential Functions

Participate as the first line of resolution for help desk requests through the dedicated helpdesk phone extension or tickets entered via the service desk web portal. Help users with computer and software issues including Microsoft O365 products. Help users with corporate email for computers and mobile devices. Help users with network printer setup and troubleshooting. Help users with remote access via corporate VPN. Help users troubleshoot issues with Electronic Medical Records system. Unlock accounts and reset passwords on various systems for users. Assist with setup of new computers and other equipment. Support employees after hours via a rotational on-call schedule. Assist other members of the IT department with special projects as assigned.

About the Benefits

Competitive Compensation Comprehensive Medical Insurance Dental and Vision Insurance Company Life Insurance Voluntary Life and Disability Insurance Additional Voluntary Supplemental Plans Flexible Spending Account (Medical and Dependent Care) Health Savings Account 401K Retirement Plan Employee Assistance Program (EAP) Employee Discounts Ramsey SmartDollar Program Referral Program Tuition Assistance Paid Time Off 8 Paid Company Holidays

Patient Advocacy Statement

At Palmetto Infusion we believe that patient advocacy is at the heart of everything we do regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes our commitment to being a compassionate advocate is paramount. We understand that every interaction every decision and every effort contribute to the quality of care our patients receive. Together we strive to ensure that every individual feels heard supported and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job the employee may be required to frequently stand walk sit bend twist talk and hear. There may be prolonged periods of sitting keyboarding reading as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading distance computer and color vision. Talking and hearing are essential to communicate with patients vendors and staff.

Confidentiality and Equal Opportunity

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.