Implementation Specialist

Implementation Specialist

An Implementation Specialist supports the onboarding and training of clients during their initial implementation of Axxess products and services. This role plays an essential part in ensuring a smooth transition for clients by providing structured training, clear communication, and internal coordination. The Implementation Specialist works in close partnership with Implementation Consultants, Client Experience team members, and other internal teams to help drive successful adoption of Axxess solutions.

A fast-paced, collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day.

Professional development for career growth and advancement

Competitive compensation with full selection of benefits, including company-matching 401k contributions and 20 days of paid time off + holidays + birthdays

Axxess creates a complete suite of easy-to-use, innovative software solutions, empowering home health, home care and hospice providers to grow their business while making lives better. Our collaborative culture focuses on innovation and excellence, and we are proudly recognized nationally as a "Best Place to Work".

Collaborate with Implementation Consultants and team members to execute implementation plans and meet client needs

Provide first-line support for client questions during implementation and ensure timely resolution or appropriate handoff

Help gather and validate client data, configuration preferences, and other key inputs needed for system setup

Maintain accurate documentation of client training activities in alignment with Quality Management System (QMS) standards

Escalate client concerns or risks to appropriate internal stakeholders to ensure client satisfaction

Support the preparation and follow-up for onsite visits and virtual sessions led by Implementation Consultants

Develop working knowledge of Axxess products, services, and industry best practices

Bachelor's degree required

3+ years of Home Health, Home Care, Hospice, or Palliative industry experience required

Experience in a support, training, or customer-facing role preferred

Familiarity with medical billing and basic understanding of Medicare, Medicaid, and private insurance

Proficient in using cloud-based systems and CRM tools

Strong communication, time management, and organizational skills

Ability to work effectively in a fast-paced, collaborative environment

Occasional travel may be required for team meetings or client support (less than 25%)

Axxess is an equal opportunity employer and drug-free workplace. All applicants must be authorized to work in and currently reside in the United States. We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Axxess!

*NO AGENCIES OR THIRD PARTIES PLEASE *

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