Implementation Consultant

Implementation Consultant

An Implementation Consultant is responsible for the training and implementation of our products and services with clients. This role fosters positive client relationships to ensure smooth onboarding, effective training, and client success. The Implementation Consultant collaborates closely with sales, accounting, client experience, account management, ad product management teams to ensure alignment and seamless client transitions.

A fast-paced, collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day.

Professional development for career growth and advancement

Competitive compensation with full selection of benefits, including company-matching 401k contributions and 20 days of paid time off + holidays + birthdays

Axxess creates a complete suite of easy-to-use, innovative software solutions, empowering home health, home care and hospice providers to grow their business while making lives better. Our collaborative culture focuses on innovation and excellence, and we are proudly recognized nationally as a "Best Place to Work".

What you will do…

• Establish positive client relationships during engagement for high client satisfaction, quick deployment, and adequate training.
• Deliver client training sessions on product features, workflows, and best practices to maximize client success, ensuring all sessions adhere to Axxess Quality Management System (QMS) standards.
• Provide ongoing support during the implementation process to address questions and ensure smooth transition with successful Key Performance Indicators (KPIs)
• Evaluate client needs, recommend configurations, and implementation solutions that support business processes
• Partners effectively with internal Client Experience team member and other internal stakeholders to provide quality support to our clients
• Offer tailored recommendations, consultation, and guidance to address client-specific challenges
• Respond rapidly and provide prompt consultative support to client concerns, escalate unresolved matters and maintain ownership through to a timely resolution
• Maintain knowledge of Axxess products/services as well as knowledge of industry trends and compliance needs
• Attend industry trade events and Axxess sponsored customer events, as requested
• Communicate status of assigned projects to implementation team management
• Document training and implementation activities accurately for internal references/Quality Management System (QMS) standards and client records
• Travel to client locations as needed to deliver onsite training and support
• Any other duties as assigned

What you will bring…

• Bachelor degree required
• 3+ years of Home Health, Home Care, Hospice or Palliative industry experience required
• Understanding of Medical Billing through Medicare, Medicaid and General Insurance avenues
• Experience in client service or training roles related to software implementation preferred
• Demonstrated ability to address client concerns proactively and recommend solutions
• Demonstrated ability to organize and implement priorities while managing multiple tasks
• Prior experience with web/cloud-based software and proficiency with CRM tools
• Excellent skills in time management and communication
• Ability to travel potentially up to 40% of the time, including overnight stays as necessary

Axxess is an equal opportunity employer and drug-free workplace. All applicants must be authorized to work in and currently reside in the United States. We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Axxess!

*NO AGENCIES OR THIRD PARTIES PLEASE *

*LI-KJ1*