Technical Service Assistant
Axalta
Technical Service Assistant
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are currently looking for a Technical Service Assistant to join us at our facility in Tanger, Morocco.
The technical service assistant will carry out the technical monitoring of the products, and the implementation of actions plan according to the objectives set by the Site & Process Manager.
Key Responsibilities:
- Respect and enforce safety instructions in the site.
- Be the technical interface for the customer on paint shop.
- Assist the customer on paint shop in the application of our products by consulting and monitoring application parameters.
- To be a driving force for the continuous improvement of the provision of technical assistance.
- Conduct tests for validation of new products.
- Guarantee a better reputation of Axalta with the customer.
Main Activities:
- Fill in the database of quality incidents.
- Periodically check the robot's parameters.
- Assure the first level assistance on the line of paint shop.
- Participate in production meetings on the line of paint shop.
- Monitor programs and trigger the production of batches of products.
- Analyze the causes of product defects.
- React to the defects and solve it on the line.
- Ensure customer information / Axalta.
- Have interpersonal skills / empathy.
- Ensure prompt intervention with the customer in case of malfunction during the implementation of our products.
Key Requirements:
- Min. 3 years of experience in a similar position
- French – must have and English – min. B2+
- Experience in Automotive industry is nice to have
- Very good communication skills and proactive attitude
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.