Technical Delivery Manager

Technical Delivery Manager

As the Technical Delivery Manager (TDM) this role will oversee application(s) within Global Technology (GT) that require analysis, development, production support & maintenance activities. This role requires responsibility operationally and administratively for other team members (BA, PMs, Developers, etc.). This role may work in different methodologies (Agile, Waterfall, etc.).

What will your essential responsibilities include?

Strong understanding of the applications and products under their portfolio, including function, business and key operational process and ensuring teams deliver value to the business with the appropriate stakeholders regardless of methodology (Waterfall, Agile, etc.). Ensures the software development lifecycle (SDLC) is followed consistently & effectively through CI/CD, tooling, and collaboration with stakeholders. A keen ability to execute and deliver results, including delivering technical projects on time and on budget through planning, execution, and delivery. Approach tasks proactively and anticipate needs of the business & team members. Think quickly and have the flexibility to (re-) prioritize multiple work streams/ projects/ tasks without sacrificing quality. Act with a sense of urgency. Partner with appropriate key business stakeholder and key GT team members to understand and document business requirements and changes required for the applications. Ensure that requirements are communicated clearly to the development team and accurately reflected in the final product. Work with the Business Analysts to ensure that requirements/user stories are well-defined, prioritized, and understood by the development team. Ensure collaborative refinement sessions are scheduled with the team and stakeholders. Responsible for gathering estimates for applications and products that this role is responsible for and partnering with appropriate team members to support the estimation process. Work with the appropriate team members within GT to ensure security is integrated into the development process and are compliant with AXA XL's security policies. Responsible for ensuring that the team complies with relevant audit requirements and standards including remediation activities, documentation of processes and procedures. Continuously review and improve processes and practices to increase efficiency and effectiveness. This includes implementing Agile/Scrum methodologies, automating processes, and leveraging new technologies. Responsible for developing, mentoring and providing HR oversight for assigned team members. Manage vendors, including contract negotiations in partnership with Procurement to drive on agreed business outcomes, ensuring stable and resilient production support services. This role is also required to define, negotiate statement of work (SOW) with vendors, particularly when outsourcing development and/or support, which includes defining the work scope of work, deliverables, timelines, pricing, and ensuring that the SOW aligns with AXA XL's business and IT strategy. Agile Role: In Agile, ensure the appropriate management of the delivery of work in Agile sprints, working closely with the Scrum Master and Product Owner to prioritize the backlog, facilitating sprint planning and review meetings, and ensuring that the team is delivering value to the business with each iteration. This may be alongside a Project Manager if for project demand or the TDM may need to lead for smaller work such as Small Change.

Optional Responsibilities:

Technical Direction: Provide technical leadership and direction to the development team, while also encouraging the team to take ownership of technical decisions and solutions and fostering a culture of continuous learning and improvement. This may include driving the right key technical decisions alongside the Engineering team, ensuring that they are reviewing code, and that the team is following best practices for software development. Coding Standards: Responsible for ensuring that developers adhere to coding standards and best practices, through code reviews, training, and continuous improvement. People & Workload Management: Active people management, which involves ensuring that the right resources are assigned to projects, and that they are utilized effectively and efficiently.

Share Your Talent

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

Technical Expertise: Expertise in software development required. Strong Leadership: Lead, motivate, and drive the team to foster a collaborative environment and empower team members to take ownership of their work while providing guidance, mentorship, and performance management. Strong Communicator: Excellent verbal and written communication, collaboration, presentation and influencing skills are essential. Stakeholder Management: Ensure regular communication with stakeholders (including communicating project status), manage stakeholder expectations, ensure stakeholder needs are being met and resolve conflicts alongside appropriate GT team members. Planning and Execution: Expert level experience in planning, executing and delivering complex, large-scale initiatives or operation area on time and within budget. Ability to develop and manage project budgets and optimize resource utilization required. Must be highly detailed oriented, well organized, able to coordinate multiple projects simultaneously in a fast-paced environment and serve as a point of escalation for issues. Agile Methodologies: Strong experience understanding Agile methodologies required. People Management: Strong experience developing, mentoring and providing HR oversight for assigned team members. Vendor Management: Strong working experience with vendor management including contractor negotiations, outcome-based contracts, and effectively managing vendors & contractors.

Desired Skills and Abilities:

Experience leading large, complex projects. Technical expertise in DevSec Ops practices preferred. Proficient with MS Office Suite.

Find Your Future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Inclusion & Diversity

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another — and our business — to move forward and succeed. Our enterprise I&D mission is to become the most inspiring company to work for. We're achieving this through our three areas of focus: Drive an Inclusive Culture—create a global workplace that works for everyone, with a culture that values all individuals, backgrounds and ideas, and where every colleague feels safe, valued and respected. Diversify Our Workforce—increase the representation of women in leadership, achieving 50% by 2023, and focus on underrepresented populations by region, positioning AXA XL as an employer of choice for all talent. Support Our Marketplace & Communities—support our communities and visibly and thoughtfully champion equity around the globe.

Corporate Responsibility

At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world's most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy – Our Impact. Our Future. – aligns key issues that are pertinent to our business – climate, water and financial resilience - and contributes to AXA Group's purpose to "Act for human progress by protecting what matters.". Climate: We're reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world. Water: We're developing water resilience where it is — and will be — needed most. Financial resilience: We're helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes. Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our "Hearts in Action" programs. For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is USD $ 114,500-180,300 Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay. At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.