Staff - Customer Service Representative (billingual)

Job Opportunity At Inbound Call Center

Responsible for day to day operations of Inbound Call Center both Thai and English language and expected results are as follows:

• Ensure calls are answered within committed service levels
• Queries are addressed efficiently
• Requests are completed with ease
• Complaints are resolved swiftly
• Call quality aligned with KTAXA's high standards

Operate inbound and outbound call activities to build long term relationship with customer, increase persistency & customer satisfaction by performing the multi-tasking outbound call among priorities of welcome call and guarantee call back, newly orphan greeting and including the delighting MKT activities & campaign i.e. get well soon. Responsible for premium payment on phone by credit card, ensure premium collection accuracy and process must be aligned with compliance and legal.

Requirements:

• Bachelor's degree in any field
• Preferred experience in call center of insurance business minimum 2 years
• English communication at good level is a must
• Service mind, flexible
• Problem solving skill
• Good communication
• Can work under pressure

Benefits:

• Competitive salary
• Health Insurance cover OPD and IPD and dental plan
• Life and Accident Insurance
• Parent's Health Benefit (IPD) for single staff
• Company provides group health insurance including his/her spouse and up to 3 children
• Provident Fund

Join us at AXA, where we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.