SME Retention Account Manager
AXA
Sme Retention Account Manager
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job overview: As a SME Retention Account Manager, you'll maintain and grow key relationships with our client relationship customers while achieving yearly retention targets through Sales Retention. We're looking for someone with resilience and a knack for providing exceptional service.
Key responsibilities:
- Deliver excellent customer service by providing a professional service to all customers over the phone.
- Develop and nurture connections with our internal and external customers by delivering efficient, reliable service across all communication channels.
- Through training and guidance, you'll be able to independently handle queries and manage with care to resolve any issues.
- Achieve exciting yearly retention goals through innovative retention strategies that keep our customers coming back for more.
- Provide precise and compliant information to our customers, building trust and loyalty.
Work arrangements: At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
Your skills & experience:
- Strong customer service skills with excellent phone-based experience.
- Developed time management skills with a high attention to detail and quality.
- Team player mentality, you'll work well independently and with others.
- Goal orientated, organised and methodical.
- As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.