Multinational Client Service Specialist, Casualty

Multinational Client Service Specialist

The Multinational Client Service Specialist will become an expert in the field of Multinational Insurance. Duties include the end-to-end servicing of multinational insurance placements, both locally and internationally placed. The Multinational Client Service Specialist for the Multinational team primary responsibility to handle renewals and new programs and associated endorsements on behalf of underwriters as well as other services that support the underwriting process for assigned geographic areas/product line of his/her team.

What you'll be doing:

Coordinating with Network partners and local branch from various countries to ensure timely implementation of our insurance programs, i.e. ensure related data is complete and accurate to instruct local policy details

Proactively engage with Underwriters to ensure an efficient transfer of key information in order to instruct and manage our placements around the world

Address requests originating from client/broker immediately and refer to Underwriters

Maintain expert level knowledge of systems and processes and keep abreast of new guidelines

Keep track of implementation progress and liaise with local staff to resolve queries

Handling of policy wording and endorsements including triaging, segmentation, calculations, preparing Endorsement document and follow up with brokers/cedants

Collaboration with offshore team on queries and issues to ensure data quality and accountable for correct financial bookings in processing systems by support teams

Support Credit Control team in premium collection, account reconciliation and chasing

Diligently follow-up on outstanding items and documentation with brokers, network partners and shared services

Involvement in team meeting, knowledge sharing and issue resolution

Ensure data quality accuracy ratios at the defined level/metrics

Coordinate and contribute to external and internal branch audits

Support Team Leader on other operational matters, such as – participating in Projects or UATs, implementing new processes or new guidelines

You will report to the Middle Office Team Lead, Singapore.

What you will bring:

We're looking for someone who has these abilities and skills:

At least diploma and/or hold relevant insurance certification or is studying to achieve their certification

Related insurance experience will be an advantage. Candidates without experience with interest in insurance will also be considered

Able to communicate effectively, provide guidance and seek input from internal and external stakeholders in a fast paced environment

Who we are:

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

What we offer:

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.

AXA Hearts in Action

We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.