Multinational Client Service Specialist - Temporary

Multinational Client Service Specialist

Within the AXA Group, AXA XL is the P&C and Specialty Risk division, specializing in managing complex industrial risks. We offer insurance coverage and services for medium-sized companies and multinationals, operating in over 200 countries for each of our business lines: Property, Casualty, Financial Lines and Specialty. Within the Operations department of AXA XL Spain, you will join a team that aims to provide a high-quality service for our clients, creating and activating insurance coverage on complex risks. As Multinational Client Service Specialist you will be responsible for the administrative processes of the end-to-end policy life cycle, providing insurance coverage to clients worldwide. In this role, you will work closely with underwriters, brokers, foreign AXA XL offices and network partners. The position is based in our Madrid office, with a minimum requirement to work in the office three days a week.

What you'll be doing

• Serve as the primary point of contact for clients, brokers, and other external parties (such as co-insurers, reinsurers, and AXA XL's global service team and network partners);
• Collaborate closely with underwriters, colleagues from other AXA XL offices, and network partners to ensure the timely and accurate handling of accounts;
• Verify and review prepared policy documents, invoices, and premiums, ensuring data accuracy and maintaining up-to-date records within our systems;
• Communicate clearly with clients, brokers, and internal teams about the status of insurance contracts—including issuance, bookings, outstanding premiums, and instructions to network partners;
• Monitor premium flows and related transactions across clients, brokers, co-insurers, and reinsurers to ensure smooth and efficient processes;
• Actively contribute to process improvement initiatives by providing structured feedback and supporting the ongoing development of our workflows and technology tools;

What you will bring

• Previous experience in administrative and/or customer facing roles in complex organizations.
• Experience in similar roles in other insurance companies is highly considered.
• Fluent Spanish and English (B2 - C1 level CEFR)
• Effective relationship management skills with internal clients, vendors and brokers.
• Problem-solving, analytical and decision-making skills combined with work ethics.
• Effective organizational skills, ability to prioritize and respect deadlines.
• Proven experience with Word, Excel, PowerPoint, and Outlook
• Good team player, capable of self-learning and able to work within a team environment.
• Proactive attitude facing challenges
• Ability to adapt and respond to a changing environment with flexibility and innovation

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

What we offer

Inclusion: AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter

Total Rewards: AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

Sustainability: At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.