Customer Success Consultant
Avomind
Job Title
Our client is a Munich-based global automation and AI company with 30+ years of delivery excellence. They combine the stability of a global group with the agility of a startup team in Munich, focused on AI and GenAI. Their product helps German companies of all sizes adopt GenAI responsibly and effectively.
Their flagship GenAI platform for enterprise productivity, knowledge management, and innovation. It enables companies to organize, access, and leverage internal knowledge at scale, with deep integration for document management and secure, enterprise-grade AI features.
They serve leading German Mittelstand firms, especially machine and equipment builders, engineering companies, and industrial innovators. Their product is available as SaaS (public cloud) with options for dedicated public/private cloud, and hybrid and on-premise deployments are on their roadmap to meet the needs of even the most demanding customers.
This role is customer success + consultancy, centred on GenAI coaching, enablement, onboarding, training, and value realisation. It is not IT, not project management, not scrum, not helpdesk, and does not require hands-on technical implementation or troubleshooting.