German Speaking, Customer Service Agent

German Speaking Customer Service Agent

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair. With more than 80 years of experience, 47 localized websites, and a dedicated team of over 3,500 employees, we provide every component you need to build the technology of tomorrow. We are looking for a German Speaking Customer Service Agent! Our fantastic team of customer service individuals are enthusiastic, results driven individuals with a positive attitude towards helping provide our customers with a first class service every time! With training provided, you too can be part of a team that prides themselves on the products and exceptional service they offer. This is a fast-paced environment where as a people person wanting to deliver for the customer you can take ownership of the call and make a difference. Don't worry, you don't need to know anything about electronics! Your customer service skills and ability to cross sell, up-sell and passion for learning is all we need, and we will teach you the rest. What is in it for you?

Hybrid based role- 3 days office/2 days home

Multinational environment

Private medical care

Office in a high-class building

Professional initial and development trainings

Fresh fruits everyday

Bike parking

Job Summary

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

What About You?

Previous experience in a Contact Center / Business Center and / or face to face customer service

Fluency in German Language.

Excellent telephone manners and being able to connect with the customer to promote and offer solutions quickly

Proficient level of English language, written and verbal

Knowledge of Computer – good working knowledge of Microsoft packages and ability to learn quickly

Able to remain calm and diplomatic at all times

Passionate about learning new things is key!

Distinguishing Characteristics

Must have computer, email, phone, communication and problem solving skills.

Must be able to multi-task and work in a fast paced environment.

Requires fluency in German & English

What Will You Be Doing?

May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).

May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.

Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.

Maintains and updates electronic and/or hard copy records as required

If you are interested in this role and having strong language skills with German, then please apply now.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.