Onsite AV Support Technician

Audio/Visual (AV) Assistance

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success begins with a strong team and that an inclusive and diverse workplace propels us all forward.

Job Summary

This position is for onsite audio/visual (AV) assistance only and is focused on completing daily checks of customer technology – primarily, but not limited to, conference room spaces. The assignment is at one customer location, is 100% onsite, and requires business casual attire appropriate for a professional work environment. Primarily looking for someone with strong customer service skills, flexibility, and a desire to learn new technologies. We will provide training for any technical areas.

Essential Duties and Responsibilities

• Perform daily checks of assigned customer technology throughout the day using a provided form
• Document all issues found in the provided form and in a ticketing system called ServiceNow
• Repair minor issues and assign more complex issues to a Level 2 technician
• Operate and test daily functionality of all AV in integrated conference rooms, as well as other assigned technology
• Assist with company meetings/functions that require the use of AV infrastructure
• Setup and breakdown of assigned onsite meetings
• Responsible for escalating all "next level" break-fix issues to the appropriate resource for resolution
• Ensure AV spaces are presentable for use
• Other duties assigned as needed

Skills and Abilities

• Extensive customer service background in the retail or hospitality industries would be a plus
• Willingness to be flexible and open to change
• Effective communication and interaction with employees, clients, and colleagues, and the ability to work effectively with all levels of the organization
• Ability to test equipment and perform basic troubleshooting
• Ability to work and think independently, and ensure deadlines are met
• Basic computer knowledge
• Knowledge of basic signal flow for audio, video, and control is a plus
• Ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail

Education and/or Experience

• Minimum high school diploma or equivalent
• Demonstrated working knowledge of AV practices and procedures is a plus
• Videoconferencing experience, including operation call set-up and equipment, a plus
• Experience and knowledge of web conferencing tools such as MS Teams, a plus

Working Environment

• 100% onsite role at a customer site in Dallas, TX.
• Highly professional environment, which requires a professional demeanor and appropriate business casual clothing

Why You'll Like Working Here

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.