Customer Service Officer

Customer Service Officer

We are seeking a dedicated and detail-oriented Customer Service Officer to join our team in Warsaw! In this role you will handle a diverse customer portfolio, including end customers, distributors, and converters, with a focus on various industrial branches such as automotive, building & construction, domestic appliances and more.

Your tasks and responsibilities:

• You are the support for sales force of Nitto Poland and proactively manage the customer portfolio.
• You manage OTC process ensuring smoothly and timely execution
• In cooperation with Area Account Managers you manage commercially and administratively customers in order to ensure a continuous growth of sales and to increase our service level to the customers.
• You provide quick and correct responses to inquiries and complaints and identify opportunities at customers to increase business volume.
• You will act as a team player and actively cooperate with your colleagues locally and in the factories around Europe.

Your profile:

• You preferably have a bachelor's degree in business, technical affinity is a plus.
• You have relevant experience in customer service/sales administration/business support/supply chain…
• You have very good communication skills for a B2B environment.
• You have the ability to work in a small team and can also work independently.
• You have a structured, strategic approach to working.
• IT-skills: good knowledge of Outlook, MS-Office programs. SAP experience preferred.
• Language skills: you are fluent in Polish and English.
• Problem solving is in your nature and you can adapt and be flexible in unexpected situations.
• Other key competencies we look for are service-mindedness and a sense of ownership.

Interested to Join?

Nitto offers you a challenging opportunity in an international atmosphere. You will be able to develop yourself within a stable company where initiative and creative ideas are stimulated!

Every valuable employee within our Nitto Family lives by our company philosophy based on values such as respect, diversity, integrity and taking on challenges.

Are you also up for a challenge? Next to a stimulating work environment we offer an attractive salary with additional benefits such as Private Healthcare, Vacation Subsidy, Flexible Work Arrangements,...