Manager, Client Service

Manager, Client Service

Are you excited about leading and developing a team? Are you passionate about collaborating with internal and external stakeholders to ensure the best experience for our clients? Do you enjoy working in a fast-paced environment? Well, this may be the role for you. Ready to make your mark?

What you'll do:

• Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
• Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team
• Function as a consultant and business partner to other groups within ADP
• Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed
• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
• Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director
• Manage escalated issues and provide direction.
• Collaborate with peers to establish best practices
• Analyze team statistics and prepare reports for the Director
• Evaluate associates on performance and complete annual performance appraisals.
• Work in collaboration with associate to establish Individual Development Plans.
• Develop and administer corrective action and performance improvement plans.
• Hire/Fire authority in conjunction with Human Resources.
• May have budgetary responsibility.
• May have oversight of Workforce Management to include scheduling, and succession planning.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units

To succeed in this role: Required Qualifications

• At least 5 years of related experience
• At least 3 years of people leadership experience
• FINRA Principal Licensing

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success