Implementation Project Manager

Implementation Project Manager

Reporting Line: Implementation Manager

Position Purpose:

Deliver world class service to our clients through the provision of implementation and consulting services. Responsible for planning, monitoring and managing the delivery of a portfolio of projects to meet agreed deliverables, scheduled timeframes, and allocated budgets.

Key Responsibilities:

• Develop a comprehensive implementation plan for all projects in line with ADP's methodology (includes deliverables document and project management plan).
• Delegate and manage tasks and responsibilities to project team members.
• Manage issue resolution and follow-ups for all projects.
• Manage the ongoing quality of deliverables.
• Attend and chair project Steering committee meetings.
• Ensure billing is in accordance with contractual arrangements.
• Monitor project costs, milestones and invoicing to recover costs as they are incurred and forecast and variation.
• Escalate issues to the Implementation Leader on a periodic basis or as required.
• Manage project post implementation review process and coordinate agreed actions with the Implementation Leader.
• Provide guidance and facilitate communication to stakeholders regarding the implementation of deliverables, project concepts, and schedules to ensure management of client expectations.
• Setting ground rules with client's Project Manager for the project according to the ADP Project Management Methodology.
• Establish and maintain project files, according to the ADP Project Management Methodology.
• Ensure client requirements are clearly communicated and understood.
• Delegate tasks and responsibilities to project team members.
• Follow up and monitor delegated tasks and responsibilities and ensure compliance with ground rules and milestones.
• Liaise between the client and ADP Client Services, including Client Project Manager, project team members, ADP Client Service leaders and Sales consultants.
• Manage client project expectations.
• Provide an escalation point for project issues.
• Foster teamwork and ownership of team task.
• Manage the ongoing quality of service provided.
• Identify and apply improvements for implementations and methodology.

Experience:

• 3 - 8 years of experience working in a complex operational / implementation / service delivery role.
• Demonstrated experience in a Project Management role.
• Payroll Implementation experience.
• Planning and resource scheduling skills or experience.
• Ability to manage and lead a team of people.
• Ability to write project documentation including:
• Written plans
• Timetables
• Gantt charts
• Implementation plan / Change Management plan
• Risk assessment plan
• Project budget
• Cost-benefit analysis
• Statements of work for suppliers and service providers
• Quality assurance report

Certifications / Qualifications:

• Tertiary qualification in a related field
• 3-5 years' Systems Implementation Experience
• PMBOK or other PM Qualifications
• Membership of PMI or AIPM