GV Implementation Americas HYD 161470
Automatic Data Processing
Job Title
Responsibilities: Provide support for issue resolution as per defined SLAs specifically investigation, solution identification, recommendation, configuration, unit testing, and solution documentation. Prepare functional specifications and change control requests. Assess Support Pack configuration, as requirements directed and complete subsequent configuration and testing activities arising out of support pack application. Provide consulting services to client base, as required. Adhere to GlobalView configuration standards and conventions as well as ADP procedures and policies. Ensure that customer needs not effectively addressed within the current offering are communicated to GlobalView Product Manager. Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations. Liaise with Account Management. Ensure up to date knowledge of the ADP GlobalView and associated services is maintained. Provide afterhours support as agreed with Client / Team Leader / Manager.