GV Implementation Americas HYD 166728
Automatic Data Processing
Functional Consultant (SAP Payroll)
Responsibilities:
Provide support for issue resolution as per defined SLAs specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation
Prepare functional specifications and change control requests
Assess Support Pack configuration, as requirements directed and complete subsequent configuration and testing activities arising out of support pack application
Provide consulting services to client base, as required
Adhere to GlobalView configuration standards and conventions as well as ADP procedures and policies
Ensure that customer needs not effectively addressed within the current offering are communicated to GlobalView Product Manager
Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations
Liaise with Account Management
Ensure up to date knowledge of the ADP GlobalView and associated services is maintained
Provide afterhours support as agreed with Client / Team Leader / Manager