Bilingual Implementation Consultant II (english/spanish)

Client Onboarding Consultant

ADP is hiring a Client Onboarding Consultant. This is a hybrid position, working three days in the office and two days at home each week.

Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself.

In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

Consultants have Project Management level accountability. Depending on the scope and complexity of the project, and available staffing, Consultants often act in a capacity equivalent to a Project Manager.

Consultants coordinate with other ADP departments and work as part of an integrated team to address and resolve product, service, and client-relations issues that implicate the overall framework, quality, and standards of implementation services, and the development of new/revised approaches and techniques. Until the client is transitioned to ADP's Client Service organization following implementation, Consultants manage the client relationship.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here.

What you'll do: Responsibilities

What you can expect on a typical day:

• Consult with clients to deliver a comprehensive ADP solution
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, interface requirements, business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes, tools, and approaches when recommending an ADP solution
• Utilize broad knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solution
• Build long term relationship and trust
• Interact/collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

To succeed in this role: Required Qualifications

• Fluent in both English and Spanish (reading, writing, and speaking)
• 3+ years of high-touch, client-facing experience
• Excellent written and oral communication skills
• Attention to detail, process-oriented, self-directed, and inquisitive
• Analytical & problem solving skills
• Easily adaptable and accepting of change
• Ability to manage competing priorities and take on various tasks and assignments as needs arise

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:

• Experience noted above, OR
• Military experience – skills including teamwork, resilience, negotiation, trust-building, and a "never lose" mentality will help you build relationships and achieve success.