Team Lead Customer Service Booking - Dutch Speaker

Team Lead Customer Service Booking - Dutch Speaker

AUTO1 Group is Europe's leading car trading platform which connects the automotive industry through technology. We lead business activities in more than 30 European countries and enable dealers can buy seamlessly via our brand AUTO1.com.

Our customer service is not only the first point of contact for our customers but also the flagship of our company. By providing superior and unique services, we ensure that our customer's expectations are consistently exceeded and customer satisfaction is always outstanding.

Do you want to drive processes forward in a dynamic environment and always keep an eye on the customer experience? Then, as a team leader, take over the management and further development of your team in order to build and guarantee a first-class service for our customers.

Control the day-to-day operations together with your team, with the aim of further developing and establishing our claim of "best-in-class" service

Support in the development of reports and optimize internal processes for a constant improvement of our working environment

Take on the further development of your team

Control and monitor important performance KPIs for the achievement of our goals

Work closely with our internal departments and external stakeholders

Business fluent Dutch and English skills, both written and spoken

Experience in the areas of customer service, business customer care, or similar with practice in the management and further development of employees

Safe handling of ticket systems, inbound and outbound calls as well as escalation level management

Hands-on mentality, a strong customer orientation as well as flexibility and fun in constantly tackling new challenges

Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders

Interest in the automotive sector

Experience with Google tools (Sheets, Gmail, Calendar, etc.)

A nice office just 1 minute far from Pipera metro station

A warm team atmosphere and fun team events

Private health insurance via medicover