Junior Customer Operations Manager

Junior Customer Operations Manager

Founded in 2012, AUTO1 Group is a multi-brand tech company whose goal is to create the best way to buy and sell cars. Its C2B brands locally in Europe, such as noicompriamoauto.it, offer consumers the simplest and fastest way to sell their car. AUTO1.com, the Group's B2B brand, is the largest B2B platform for used cars in Europe. With its B2C brand Autohero, AUTO1 Group leverages the technology it has and the operational excellence on a large scale to offer consumers the best online car buying experience. AUTO1 Group operates in over 30 countries and achieved a turnover of 5.5 billion euros in 2023. Following the success of the IPO in February 2021, the Group's shares are traded on the regulated market (Prime Standard) of the Frankfurt Stock Exchange with the symbol AG1 and the ISIN DE000A2LQ884.

For our Italian headquarters, we are looking for a bright and dynamic person to join the Operations Team as a Customer Service Representative. Qualifications

What you will do:

• Manage incoming requests from our commercial clients - by phone or in writing - on all post-sales and operational processing topics at the first level and find the right solution for each request;
• Assist our dealers on topics such as logistics, document sending, payments, and complaints and work closely with our internal specialized departments;
• Teamwork and communication: you will be the interface between our customers and specialized departments and ensure that all problems are solved efficiently;
• Carefully organize and manage our overviews, reports, and customer data.

What we require:

• Previous experience in customer service is a significant added value; especially if you are familiar with ticketing systems and telephony software and proficiency with the Google Suite, particularly GSheet;
• We would be happy to welcome a motivated person into our team with a structured and meticulous approach to work and a strong spirit of collaboration;
• Communication skills: being able to listen actively, demonstrate reliability, and always find the most effective way to express yourself.

What we offer:

• Initial fixed-term contract of six months with the aim of integration into the company;
• CCNL Commercio, IV Level;
• RAL to be determined based on the candidate's experience;
• Concrete opportunities for professional growth in a highly meritocratic and international context;
• An energetic, young, and informal environment.

Location of work: HQ in Via Perin Del Vaga 2, 20156, Milano Work schedule: Full Time If you are really interested and want to challenge yourself, send us your CV!